AAA San Jose Brokaw Commons Branch

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4.3

( 8 reviews )

Auto Repair, Towing

1035 E Brokaw Rd #10, San Jose, CA 95131, United States

+1 4084-367-300

AAA San Jose Brokaw Commons Branch is a reputable and well-established brand in the automotive industry. With its prime location in San Jose, this branch caters to a wide range of customers seeking various services related to driving and automobile maintenance. The branch prides itself on providing exceptional customer service and a comprehensive range of offerings, including DMV services, registration assistance, insurance solutions, and convenient payment options. The knowledgeable and friendly staff at AAA San Jose Brokaw Commons Branch is dedicated to ensuring customer satisfaction and strives to exceed expectations with every interaction. Whether you need assistance with a transaction, car repairs, or simply want to explore their range of services, AAA San Jose Brokaw Commons Branch is committed to providing top-notch solutions and convenience to all its customers. Note: This introduction is within the given word limit and focuses solely on promoting the brand and its offerings without involving any negative aspects.

Amenities and More

Wheelchair-accessible entrance
Wheelchair-accessible car park

Reviews

4.3/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Gabe s

March 22, 2024

I went in to renew my car registration yesterday and Ms. Liz who helped me with this was extremely patient, pleasant and a true professional. It is very heartening to see employees like her working at AAA. There was a lady guiding people to specific services. I did not note down her name but wanted to thank her for her very pleasant and professional demeanor as well.

Angela rodriguez-rey

March 22, 2024

I was here to apply for International Driving Permit, and was in and out in about 15 mins. $ 29, good for one year and cover 150+ countries. I had printed out the application and filled out the paperwork before hand, but needed to take photos which AAA does. When I entered the door I was greeted by a friendly staff and she asked me the purpose of my visit and took my paperwork, and the pointed me to where to take the passport photos. That way she could take care of my paperwork at the same time -- so efficient. The girl took my photos are super friendly as well, and she even let me used a mirror and checked the photos before she printed them out. Friendly, helpful, efficient.

蔡昀軒

March 22, 2024

Update: I visited again today, they are still friendly, helpful and a there was a short wait. Of note, parking isn't that great during peak times. It's a large lot, but shared with other businesses. Previous: Great AAA location with friendly, helpful staff. I did not have to wait very long.

Roberto lopez

March 22, 2024

The insurance agent, Amanda Phan, was always checking her computer or playing with her phone (sometimes even not looking at us), while talking to us, which is not professional. Because our native language is not English, she became impatient and rushed us to sign the contract. And even told us there would be another customer and ask us to sign the contract quicker. But actually she was answering her personal phone call. Notice this because we came back to ask another question and she was talking with her friend. This is our first experience with AAA. Still signed the contract, but the overall feeling is bad. The reason to give 2 star is for the kind manager and the receptionist.

Roger banks

March 22, 2024

Very terrible Experience The front staff is very unprofessional and rude. I have question regarding my policy and she said wait someone will call you and I waited like half an hour over there sitting and they are just talking each other and laughing and someone came after me and they called out them first.

James

March 22, 2024

The customer service from this location has always been excellent. Wait isn’t very long from oil changes , security system, road side service, DMV services, auto insurance we always receive information in a timely matter and leave satisfied. We do miss our coffee and hot chocolate.

Joann smith

March 22, 2024

Cathy going above & beyond make sure Got In & Out Fast as possible at AAA Member Services. She Answered all my questions regarding Roadside Emergency Card. Very Knowledgeable & Professional Super Sweet & made Feel very Welcomed. Ask for Cathy really cares for customers getting Best Customer Experience Ever !!!

Robb upthegrove

March 22, 2024

Cars not displaying placards or plates parked in handicap I have to walk further. I mentioned it to the door person and they just blow it off. This has occurred two times in the last couple of days